It depends on your location and is indicated during the purchase. The time starts counting from payment confirmation.
What happens if my order doesn't arrive?
If the order is not delivered within the maximum timeframe, you can request a full refund.
What should I check when I receive my order?
Check the condition of the packaging. If you notice any damage or signs of tampering, report it immediately so we can handle it properly.
Payment information
What payment methods do you accept?
Payments are processed through Wompi, our partner platform, with various electronic payment methods available in Colombia.
How does the purchase process work?
Before confirming your order, you will see a summary with the products, prices, and total value. This allows you to verify the information before finalizing your purchase.
Warranty and returns
When does the warranty apply?
Applies when the product arrives in poor condition, has visible damage, or has manufacturing defects.
How long do I have to request a warranty?
You have 2 business days from delivery for retail purchases, and 5 business days for wholesalers or distributors.
How do I request a warranty?
You must write to contacto@paarbeauty.com including your order number, contact details, and product evidence.
How long does the review process take?
Technical verification can take up to 15 business days from receipt of the product.
What conditions must the product meet for evaluation?
It must be unused, in its original packaging, and with all the items it was delivered with.
Does the right of withdrawal apply?
Not applicable, as these are personal use products.
